Support

Get help with Tone

📧 Contact Us

For support questions, email us at: support@checktone.app

We typically respond within 24 hours.

Frequently Asked Questions

How do I install Tone?

Click the "Add to Slack" button on our homepage to install Tone to your workspace.

How do I use Tone?

Run /tone Your message here in any channel or DM. Tone will analyze your message and provide suggestions to improve the tone.

Does Tone store my messages?

No! Tone never stores your actual message content. We only store aggregated statistics (e.g., "you had 5 tone issues this week"). See our Privacy Policy for more details.

How do I authorize Tone to send messages?

Run /tone-authorize to grant Tone permission to send messages on your behalf. This allows Tone to send improved versions of your messages.

How does billing work?

Run /tone-billing to see your plan. We offer a free tier (10 checks/month) and a one-time payment for unlimited access. No subscription.

How do I manage billing or get a refund?

Run /tone-billing and click "View receipts" to open the Stripe customer portal (payment history, receipts). Refunds are handled by Stripe/support; one-time payment is not a recurring subscription so there is nothing to cancel.